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Jetstar Complaints, Lost Baggage

S. Hein

Note - I created this file a few years ago. Now it is Jan 2015 and according to me search of google the page is in the top 10 now for jetstar complaints, lost baggage and in the top 20 or so for all jetstar complaints. please let me know if you have a story to add.

Steve

Jetstar lost my backpack on Jan 23 Their poor customer service since then has motivated me to create this page. I am collecting complaints against Jetstar here.

I want to

- Get Jetstar's attention
- Help warn as many people as I can
- Help bring about some changes in how they or other airlines handled lots bags and lost luggage

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Dear all,

I have a legitimate complaint with Jetstar (refused check in to a JQ flight operated by QF because I had not been listed on the manifest - despite having a valid JQ itinerary in my hand - had to buy a full fare QF ticket for the flight I had already booked to get to my connection...long story) and anyway, I cannot get through to them whatever I try.

Written letter to JQ headquarters in Oz with all relevant supporting docs.
No reply. Faxed letter and docs to CS on number given by Oz CS line.
Told by CS also that the matter had been escalated to some CS complaints department and someone would call me in three working days. No one did. Called again the following week (international rate to Oz, as I live in BKK) and told there was nothing they could do and someone would call me in 4 working days. No point in arguing as the CS operator was based in Malaysia, despite calling the Oz line.

Seem to recall someone telling me somewhere along the line that a letter of complaint submitted to JQ will take a minimum of 3 months to be addressed.

My complaint relates to a flight in April and 450AUD that I have a legitimate right to be reimbursed for. (I am actually a qualified lawyer, so I am pretty sure I have a sound case and all the evidence to prove it...).

I just really want to know if anyone has ever had any success on getting anywhere with JQ and if so what tips, if any, they have to get past the gatekeeper.

Australia's equivalent of the small claims court?

Regards

Feb 23 - Feeling frustrated. Motivated. Determined. Am collecting a few more complaints.

Feb 11 - It is about 6 AM. I have been awake for about an hour. Mostly thinking about Jetstar and my lost backpack. I wrote to someone several days ago, returning his mail to me, and haven't gotten an answer. He wrote because I very angrily told a customer service representative I wanted a manager to email me. But he didn't say much. Just that they were still looking for my bag. It seemed to be a form letter he could have sent to anyone. So one suggestion to companies is - Don't send form letters when people are already unsatisfied.

I have many negative feelngs, which I won't list now, but I will just say I felt motivated to do a couple of Google searches

- Jetstart complaints

- Jetstart lost baggage

Here is what I found first in the first search

http://www.dontflyjetstar.com/

Here is the first thing I found when I did Jetstar lost baggage

http://www.complaintsboard.com/complaints/lost-baggage-c143659.html

Here are some of the comments

Jetstar lost one piece of my luggage on a flight between Sydney and Honolulu. I was travelling further to the US on several other flights. They eventually found the lost luggage and forwarded it to my address in the US two weeks later. Due to jetstar having no affiliation with any US airline, it cost me US$20 to have my luggage delivered. This, and the horrible flight I experienced, have convinced me to never, ever use Jetstar again. They are a disgrace to Australia.

-

Jetstar - Bad Customer Service
Jetstar - Flight Booking
Jetstar - They changed our departure and destination city!
Jetstar - Staff approach
Jetstar - Lack of customer Service
Jetstar - service
Jetstar - luggage handling/claim
Jetstar - Bad staff behavior
Jetstar - Cancellation of flight
Jetstar - Poor Customer Service

http://www.bybloggers.net/how-do-you-want-your-customers-to-feel/

A list of all files on EQI.org

7:22 AM 2/12/2011 Thinking about Jetstar again. My goals. I'd like my pages on customer service to be ranked higher. I'd like to help improve customer service around the world. I would like more people to use my 0-10 scale of measuring feelings, for example how satisfied a customer feels. Right now I feel satisfied about 1. I also feel determined to get more satisfaction, one way or the other, as they say.

I don't like to threaten. I don't like to be threatened. But I need to feel more important. I need more of Jetstar's time and attention. I feel ignored, evaded and possibly forgotten. Perhaps they are intentionally not writing back to me. Perhaps they have forgotten. It is impossible to know and not likely anyone there will tell me how they personally, honestly feel.

I'd like to help make emotional honesty more a part of the business world. I'd like to help make emotional literacy more a part of it.

I am working on my core now. My site has gotten too big. There are too many editorials. There is too much personal writing which I no longer feel a need to show to the whole world. So I will link some things to the core section of the site instead of to the main section.

In one of the articles about customer service it said that you want your customers to feel loved. That is a bit "over the top" as they say here, so I will change it to say, "cared about." I know that I am a caring person. But I don't consciously think as I am writing an article, "I want my readers to feel cared about." Yet, that is a good goal. The article said something like, you should do your best job for them. And that is a good point.

I want something good to come out of this experience with Jetstar. I don't want just another complaint board type outcome. I want to offer what I believe are practical, helpful, positive suggestions on how they and other companies can do a better job of customer service. Customer service is about feelings. I know I am good in that area, like my partner knows she is good at painting.

Which reminds me of two books which both talk about the importance of finding out unique talents, gifts, potential etc. Yesterday, by the way, I found a website where someone called himself the "chief potential officer". That is kind of cute. Maybe one day other organizations will really have that. Maybe one day they will have "Chief Emotional Officer."

Are we entering the "age of emotion"?

I actually had a dream about my swiss army knife. The one that was lost with my backpack. Or a symbolic representation of it anyhow. It was something to do about scissors. Yesterday my partner bought some scissors. My knife had scissors. I feel a little resentful about that now. It is hard for me to believe that Jetstar would wait this long to offer to replace the things I asked for. I didn't ask for a lot. I didn't have much in the bag. I have been honest about that from the beginning. The only reason I even had to put the bag in the checked luggage section was because of the pocket knifes which, as anyone who flies knows, aren't allowed now. I feel resentful about that. I blame it on the lack of emotionally intelligent politics, let's say. We could blame it on Israel which treats the Palestinians so badly that they came up with the idea of hijacking the first plane, if I am not mistaken.

Anyhow, I don't want to feel resentful. I want to feel motivated, energized enough to take some positive action. Writing always helps me. I don't think I have ever felt worse after I have written.

By the way, another goal of mine is to make my income independent of where I live, or sleep, since I hardly even stay in one place long enough lately to say I live there. Did we "live" in Morocco? Probably not. We stayed there three months. Three months. 90 days, something else I feel resentful about! The people who make the rules for countries have come up with that great idea. Why 90 days? Who knows? They didn't ask me. The rules weren't put in place to help or protect people like me as far as I can possibly see. As I have realized over and over this society was not designed for someone like me. So I suffer. Because it doesn't meet my needs. The point of suffering might be to help people constantly design and re-design things that do meet their needs. A simple case is if you are cold and wet you are motivated to design something that will keep you warm and dry.

No acid taste so far this morning. Just fo the record. Yesterday I felt very tired. Heart was beating fast when I stood up. Felt the acid taste in the morning and several times. We aren't sure what it is yet. If it is connected to the heart or not. Took the full 16 pills yesterday I think. Before that I took just a couple now and then.

Win. That is what it say on the back of a cereal box. Which reminds me of a win win situation.Not sure who came up with that but I like the idea. I dont like fights, competition, winners losers. Way too much of that in the world. Too much competition.

I just searched my site for "more competition". Or rather, I searched the core. Didn't find it. Somewhere I ask the question do we need more competition or more cooperation.

So what would help me feel better?

- An apology

- An offer

- Some understanding

- Ackowledgement

- Empathy

- Some appreciation

I don't want Jetstar to go out of business. The prices are already too high between Australia and New Zealand. So more competition is better. I want them to improve their service. I also want other airlines to improve their service.

I would like my page on Jetstar to be in the top 3 for Jetstar complaints, like my page on Correndon now is. But I am not satisfied with my Coreendon page. So I will clean it up a bit. And ask for feedback, input. Input from others will help motivate me to keep the pages current. So my time will be an investment I will also put ads on the pages and hopefully generate some money from them at the same time I get some emotional satisfaction. I feel a little resentful/envious of all the websites that have lots of ads and a lot less useful info than my site. I'd feel better if I were making enough to stop being so financially stressed. IE to just cover my living expenses.

Yesterday I was talking to Harry. He talked about how their are a lot of very rich people in Holland. One reason, I said, was because they are hard workers.

I want to work more consistently on my site. Though this cabin is expensive, compared to camping or sleeping free, it is better for working. P is sleeping now. Now it is 8 o five. It is easier to type 8 and spell out five ha ha. I just realized why. It is becuse my finger can reach the 8 easier than five.I just cant reach the five wthout moving amost my whole hand. You needed to know that didnt you? ha ha

I miss journal writing. I was thinking of asking people if they would like to get feeds of my journal writing. Or be notified when I write or something. I don't know how to do feeds yet, but I'd like to learn. Maybe Tim can figure it out. He seems to like challenges like that.

Carnegie talks about making the other person want to do what you want them to do... how can I do that with Jetstar? hmm. I am afraid they already feel afraid of me, since I told them I was planning on writng an article. Someone at Toshiba once told me they just stop talking to anyone who writes about them on the Internet. Maybe Jetstar has that policy too. I would feel very resentful and very motivated if they stopped writing back to me. They have stopped calling already. They were calling almost every day saying "we are still collecting details on your delayed luggage" or something. Notice they didn't say lost bag. They said Delayed. lol

So one suggestion I would make is don't try to sugar coat the truth. The bag is lost. Let's face it. It might be "found" again, but now it is lost. If your child didn't come home from school for over 24 hours would you say he or she is a "delayed" child?

I wonder if anyone at Jetstat customer service has ever lost their bag, or lost it while on vacation. When you lose a bag on your way home it is probably not so bad because you probably have another of most things in the bag. But we don't even really have a home. So even if we were going "home" there wouldnt be a second Swiss army knife or a set of scissors or tweezers.

I am still not even sure what their policy is. So an improvement would be to quickly inform the customer just exactly what the policy is and what the complaint procedure is.

Don't just say "We are sorry for any inconvenience" - ask what is most innconvienent for them or what the biggest problem is.

Was just thinking about how it would be nice to have my small backpack again. So I remembered that Jetstar still hasn't answered my letter.

Not sure what would motivate them. Definitely isn't that they care about me. I guess the only way to motivate them is to ... well, really I don't know. Maybe I can't motivate them to write me or ever pay me. I doubt anyone there will ever care... but I remember now that I once had a problem with Midas Muffler in Florida. Eventually I talked to someone on the phone who actually seemed to truly care and feel bad about what had happened, and she seemed to really care if I felt satisfied. And I don't think it was just because it was her job. I am pretty sure you can't pay people to care, and I am pretty sure it is hard to train them to care. You can train them to say certain things, that a caring peson would say, but faking the tone of voice is much, much more difficult. It is called "emotion work" in the academic circles....

So I wonder, instead of what would motivate them to do what I want them to do, what would help me feel better. One thing that helps is to work on my customer service page. In a way, it might be true to say that the longer Jetstar doesn't answer or doesn't satisfy me, the longer I will be motivated to work on the page and the better it will get! ha ha. I could also thank them for helping motivate me to work on it. Possibly I will get enough money from the ads on the pages that it will more than pay for the cost of replacing the backpack and the knifes and the microphone.

Yet the money is definitely not the only thing. And I don't want it to be. If the would have just said, "Ok, you can have 500 Australian dollars to replace everything.." I might have just dropped the whole issue and never taken the time, IE been sufficiently motivated to write about it. Which is interesting now that I think about it. How do they know, or do they know or even have a clue, how much money it would take to satisfy me? What if the would have said, "You can have 10 Australian dollars..."? Then I would have felt extremely insulted, offended, wronged, and motivated to write about them. But what if they would have said another amount? What amount would silence me or placate me, however you want to put it?

Well in any case, I feel proud of the fact that they have probably never encountered anyone like me. I am not only motivated by money, but by a sense of "justice" and making the world a better place. Though to be honest, one of my goals these days is to be able to live from the income of my website. I am far from doing that now so the answer, to me at least, is to keep improving the site, keep working on it each day, make it better and better so it will grow in popularity and more people will click on the ads etc. Hopefully the ads will actually help people. lol. It is interesting to see what comes up when I put an ad on. I like some of the ads. Some of them seem relevant but many others don't so far. In case you are curious I have been making about 2 or 3 dollars per day on the ads in the past week. Not quite enough to live on! At least not here in expensive New Zealand. We are paying, for example, 40 NZ dollars per night to stay in a cabin in a campground with shared bath and shared kitchen. It is a pretty nice place all in all though, but tonight I will "rough" it and that is why I started thinking of my backpack again.

I did buy a very small backpack for 5 dollars from the Salvation Army that I can put my laptop into, and my partner bought some scissors for 3 dollars or something, and we have been borrowing a can opener from the campground, but I still miss my knives and my other backpack. I did figure out how to make a sort of knife with a couple of things... for example, I found out a lid from a can of baked beans cuts through an apple or potato pretty well. And I also made some "knifes" out of an aluminum beer can which I washed up and tore into pieces. It also slices through some things. But I am a little afraid of cutting myself with each of my inventions.

I really feel resentful about Jetstar right now. I feel hurtful, hostile. I told Toshiba once that I felt hostile but that seemed to feel on deaf ears, as they say. So another suggestion for customer service might be to send out a form saying something like how are you feeling, and include hostile on it.

If a customer is feeling hostile, it is definitely going to be bad for your bottom line. And we all know, that is what counts in business.

--

4:50 pm - Just went into 2 travel agencies to ask if they knew anything about how Jetstart handled their lost bags. One didn't know much but gave me a phone number in NZ 0800 800 995. Another told me that Jetstar was "reknowned" for their bad customer service. When I told her I have been calling and emailing them, she said that sounded normal for them. She also told me they are owned by Quantas, the major airline of Auatralia. But she added Quantas probably wouldn't be of much help. She then gave me the same number which the other woman had given me. She also told me that Air New Zealand has a way you can track your lost bag on their website but Jetstar doesn't. And she said most airlines give you some money for each day that your bag is lost. I haven't heard anything about this yet from Jetstar except for the intial 40 Australian dollars per passenger for "essentials" which the Jetstar agent told me about after about 4 or 5 phone calls.

So something else I would suggest is..

- Immediately when there is a lost bag (and don't say a "delayed bag" because it is offensive), phone and email the customer. Explain exactly what the policy is and how much compensation the airline normally gives per day or per lost bag or whatever. And at least act like you care. In the phone call, let them know that you are sending an email. Give them a person's name who will be in charge of your case. Now I am really getting energized and motivated so I am going to call them again.... I want to see how many lost bags they handle each day and how many people answer the phone.

5:15 So I just called their 0800 number and had an amusing call. First you get a computer asking you to press 1 for English and then it goes into some other languages. Spanish wasn't one of them. But I am pretty sure Japanese was. French wasn't. German wasn't. Maybe Chinese or Korean or something. But definitely not one of the ones I know. Maybe Thai. I think I heard "sam" which could very well be two in Thai. (My sister was there and I learned how to count to five from her.)

So anyhow, after repeating "press 1 for English" etc. four times it went into another recording. This time it had different options, all in English. One of them was "Press 4 for our customer service guarantee." Now I will go back and do it again because I want to get it exactly right. And I want to see if anyone else has written about it on the net.. I take pride in being the one who writes about things in the most detail :)

Feb 20 - Page not in top 100 yet for Jetstar complaints, jetstar lost baggage

I see that I have it in 6 files. The first one is one called...

Now I just yawned. *smile. I am waking up more now I guess. I actually like to wake up and write during the middle of the night.

I just had a thought that I will summarize these journal entries, to let people know if they have much to do with Jetstar. I can see that I have a need to write about a lot of things once I start writing and I don't want to waste people's time, or let's say I am afraid people will feel misled if I send them to a list of journal entries about Jetstar, or "alledgedly" about Jetstar then I start talking about many things which are nore related or are related only very indirectly through my many various brain connections etc.

In any case, the first file I found is one called c_advo3.htm. That probably doesn't tell you much, but it means child advocate 3. I see myself as a "child advocate." That is something else the people at Jetstar don't know about me. Now they do, if anyone there is reading this.

I want to say again that I need to feel more important to them. I need to get more of their attention. I need more of a response from them. I will feel motivated to try to get it, just like I will feel motivated to try to get food if I need it.

I really feel underestimated by them. Feeling underestimated has been a problem throughout my life. I get so frustrated with people who doubt my intelligence or my determination or resourcefulness. I still don't know what motivates people to respond to customers. You might think it is just good business sense to respond to your customers. Especially in the year 2011. I could understand it more if this had been fifty years ago, or even 20 years ago before we had the Internet. And I suppose that 50 years ago there weren't as many articles on customer service.

I really wonder if people sit in a room and decicde what they will do when a customer starts to write about their dissatisfaction online. I remember how Toshiba told me that it was actually a company policy not to respond to people who start writing about them online, if I recall correctly. Dell also seemed to have this policy, but now they have totally changed it.

Perhaps, maybe, just maybe, Jetstar will... or someone influential at Jetstar, since "Jetstar" doesn't really exist - it is just a group of individuals really,

Right now I really wish I lived somewhere that I could make a campfire. I miss my place in Quebec and my place in Australia. Wow, how different my life was then... I used to make a campfire just about every night. A big exhale again.

Before I forget... I wanted to say that another thing people at Jetstar don't know is I see part of my mission in life as warning people. Helping them in general, bur warning them in particular. Like if you know there is a fire in a theatre, you probably won't just leave quietly. You will probably tell others. You probably will even shout it out.

I see a lot of "fires" in the world. I can't write about or "shout" about as many as I would like to. I can't save as many people as I would like. I'd really like to do more, much more with my life. This reminds me of something Epstein said. He said something like when he was young he had a mission. Actually he seems to still be on a mission. I also think of the description I read of INFp.s I think it was....

Here is something from that file..

INFPs, more than other iNtuitive Feeling types, are focused on making the world a better place for people.

I was missing Montenegro a little again today....

But back to my mission. I started reading this book, fiction, which is full of what I would call New Age beliefs and, how can I say this... propoganda also? I feel frustrated by the book now. It is hard for me to take any of it seriously. It is also hard to believe the cover that says it is an international best seller. I'd like to check Amazon or somewhere to see what their actual sales are. It just isn't very good to me at all. It is something like all the other New Age books I have read. Interestingly, it even tries to say that it isn't full of new age ideas and tries to distinguish itself from them.

I feel kind of hurtful towards "Jetstar" - more specifically, I feel resentful that I am spending so much time on this, and I feel hurtful in the sense that I want them to spend a lot of time on it too. I want them to read every word I write. I know they will think I am just mentally ill, like a lot of people who have never spent much time on this site, but I need to write. I need to. I need to like I need to eat. I am so so so tired of people judging me, people who don't know me.

This reminds me of a book I saw at the library. Emotional Fitness. Pretty good book. Now I see I need to go back and put a lot of links in...

Maybe I will put them at the bottom fo this, I am not sure yet.

Anyhow in the EF book she talks about what she calls "emotional workouts" - cute term I guess, especiallly if you go to an exercise gym, something I don't by the way. I figure why pay to exercise when you can do it outside for free - well perhaps not if you live in New York and it is winter... But I definitely would not live in New York in the winter... summers are important to me - that is why I used to have two summers a year. One in Canada and one in Australia. I have flown a lot, for many years - never had a bag lost before. That is something else I want to mention to Jetstar. Some people were acting kind of shocked at one travel agency when I told them I didn't have flight insurance. I don't think I have ever had it. Probably all the times I didn't get it would add up to more money than just replacing my knives, backpack and microphone. But I really don't know. Mabye next time I will check to see how much those annoying pop up ads want to charge for flight insurance. I don't even have any idea what it would or wouldnt cover anyhow. I really dont't believe a person should have to buy flight insurance to protect him if his bag gets lost! That is pretty offensive to me... I don't like to use the word "should" - maybe I will put a link in to that word.. but anyhow, I will leave it in now for the sake of convenience, as they say. Which reminds me how Roy, I think his name was, or his stated name, not sure if it is his real name... said something like we apologize for the inconvenience.... Very typical and very unsatisfactory. It reminds me of the page I found about "Don't say you are sorry, prove it" lol. But a good point.. Something companies could learn from.

Learning from something. That is one of my goals. I don't know if Jetstar shares it or not. But I want and need more satisfaction. I really, really don't like to feel and actually be ignored. Who does, right?

This is something I want to help customer service training managers to remember. It is hard to believe, really that an airline would just stop talking to someone whose bag they lost. It is funny and offensive at the same time.

NZ earthquake... selfish, orange. --- skinner induce. bike helmets--

those are some things i was just thinking about when i stood up for a stretch, and had some cookies. plain round biscuits - the "budget" brand. if you live in nz you know what those are...

which reminds me of someone i know in nz. i wonder if she knew anyone in christchurch.. probably she does. it is a small enough country.

i spoke to someone in the hardware store - mitre 10 yesterday who has friends who lost their home... i feel a little guilty for writing about jetstar and my lost backpack when 65 people or more died the other day... not so far from where i am now. i remember the fire in indonesia when i was there....i helped one family rebuild their house. i bought a bunch of bricks for them and helped them put them up for a couple of days. jakarta. how very different than wanaka...both have three a's - interesting.

so back to christchurch... i listened to the girl for maybe 3 minutes. i had asked her if she knew anyone in christchurch as i was buying my glue. - i am going to try to repair my favorite shorts with glue, lol. anyhow, it was closing time. five thirty. and she was just leaving her place by the cash register. then she saw me walking up and indicated that i could go to her. I said to her with a smile, "So you are going to take one more person before you go home?" She smiled back and said yes... Then we started to chat a bit. Then I askd if she knew anyone in Christchurch. I was a little afraid to hear the answer. In a split second I felt fear from the thought of being unprepared if she had said she knew someone who had died. I remember now how I asked someone in, interestingly enough, also a hardware store called Okov's, in Montenegro, if they knew anyone who had been killed in the US/Nato bombing of Danilovgrad, a small city outside of Podgorica where I used to live. He said yes. He knew three people who had been killed... My eyes get watery now.. what can you say to that? Especially when you were born in the country which was probably most responsible for the bombing? It was a totally needless loss of life. Totally.

NATO just bombed Danilovgrad as a warning to the Serbian leader, and to the Montenegrin leader. They wanted to say, we can bomb you anywhere we want, any time we want, so you better do what we want you to do.

No one in Danilovgrad was a threat to anyone in the USA. It wasn't an act of defense. It was murder. Needless murder. Cold blooded and calculated. Pre-meditated. Why is it ok to have pre-meditated murder in what we call "war" but not in our normal lives? Why is killing some people ok and killing others not okay? These are questions you absolutely will not get intelligent answers to. I don't know if I will put a link to that page of mine

or not.. I am not satisfied with it. But you could search the site for it if you want.

There is sooooo much I want to say. So much I want to change in the world. Maybe one day someone with power, money, influence etc will value my ideas. Maybe not. Maybe not while I am alive. Maybe never. It hurts to feel so undervalued. I think of the bottlecaps. They "powers that be" there didn't vallue me picking them up. So I stopped. Maybe Nigel or whatever his name is, I saw with disdain, as Ayn Rand spoke of Skinner, is right - if you don't pay any attention to something it stops. But not always... and even if it does stop, it might not be healthy for that person or for humanity.

For example, I thought of the little girl crying. What if the parents had read one of our genious Nigel's book, and remember he is a "family therapist" according to someone, which disgusts me, but anyhow, what if they read his book that said "If you feed a behavior it grows, if you starve it, it dies"? So they might think, if we ignore our daughter while she is sitting there on the floor of the New World supermarket crying hysterically, she will eventually stop crying. But maybe it is more literally true that if you ignore her, she will die. And maybe she won't die visibly, but her soul will die. So we could call it Soul Murder. I found another reference to that... I will look for it now... and I just realized I never finished talking about the other files, or even the first one, the child advocate one I found earlier. Sorry about that...

There are just too many things I want to say, too many things I want to do....

Ok it was Leonard Shengold -- I really want to read more about him now but I am offline... and I havent finished writing this. I guess I will never "finish" it - I will just stop at some point. Kind of like my life. At some point I will just stop living. But I won't be finished.

I really don't know what to do now. Do I start putting in links? Do I save it as it is and ask Tim to? But what if he doesn't realize something is a potential link? I'd like us to be in the same place one day.. We have never met....

I was thinking earlier that one reason I write, and I want to document everything, is for Tim. Maybe no one at Jetstar will ever read all of this, but I am pretty sure Tim will. And maybe someone else. But what if Tim were my own son? Wouldn't I want to give him all the knowledge I have? Wouldn't I want to help him be an "informed" traveller let's say? Wouldn't I want to warn him of things that have actually happened to me?

I feel guilty now and some regret that I haven't spent more time developing him. Or let's say with his development because it sounds too much like he is clay or something, lol.

I don't really understand Tim yet. I have no idea what his future will bring or what his potential is. Will he "make his mark on the world"? Probably. Probably... He is so far ahead of where I was at 18. He is so much more aware of important things, and aware of how government funded schools can rob him of his time, and his motivation. He hasn't "found himself" yet. His mother has been pressuring him to get a job or go to college, like all "good" mothers, ha ha. At least in cultures where they believe in such things as salvation for their kids. But Tim is too smart to go to a university. He was too smart to be stuck in a classroom in high school. Tim, if anything, should be giving classes, not attending them.

And knowing Tim, he would literally give them. IE not charge for them. Money isn't important to him. Not like it was for me. I really wish I had big trust fund so I could just fund him to keep doing what he does best. I am not sure, nor is he, I don't think, exactly what that is, but he seems to like to read, soak up information, learn, then share it with people and of course think about it and make connections. He seems to be motivated by making the world a better place, again like the description of the INFP.

I just had an idea.. what if I could get a lot of people at Jetstar to read my "blogs"? I really believe I have a lot of good ideas A lot of things I can teach people. Like just about invalidation for example... Like I was going to say, you wouldnt tell someone who just lost their house "maybe its not that bad" - as someone told me once.

Maybe I could work with Dave to help get a national program in place about teaching about listening and invalidtion...

Before I came here I had high hopes... then a lot of things happened... too many to list now. My partner and I got discouraged, depressed... it has been bad... but maybe we can still do something here.

It is about four now... darn. i wish it were gong to be light out soon.... I am so awake now...

Just thought maybe Tim and I together can put the links in...