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THE CASE AGAINST
The article examines and evaluates the commonly held belief that children must be disciplined (controlled) by parents and teachers. Semantic imprecisions in books authored by discipline advocates are illustrated, and more precise definitions are provided for such terms as discipline, authority, power, control and influence. Why both rewards and punishments are ineffective and hazardous to the mental and physical health of children is extensively documented. Finally, alternatives to disciplining children are proposed, illustrated, and supported by research findings. These include methods that encourage the involvement of children in family and classroom rule-setting, methods that foster participation in all phases of the learning process, skills that influence children to solve their problems themselves and control their behavior out of consideration for the needs of others, and a non-power method of resolving adult-child conflicts so that neither loses (or both win).
Thomas Gordon (B.A., DePauw University; M.A., Ohio State University; Ph.D. Human Development, University of Chicago) has been a faculty member in the Psychology Department and at the Counseling Center of the University of Chicago; Director of Aviation Research, American Institute of Research; an organizational consultant; and a private practitioner as a client-centered therapist. He is the founder of Gordon Training International, an international human relations training organization that distributes his programs for parents, teachers, managers, youth, salespersons, and couples. Beginning in 1951 with his chapter, "Group-Centered Leadership and Administration" in Carl Rogers' Client-Centered Therapy, the main focus of his professional career has been applying client-centered theory and skills in training people how to create satisfying and therapeutic relationships at home, in schools, and in the workplace. Over a million persons in twenty-four countries have taken his training. He is the author of eight books: Group-Centered Leadership (1955), Parent Effectiveness Training(1970), Teacher Effectiveness Training(1974), P.E.T. in Action(1976), Leader Effectiveness Training (1977), Discipline That Works (1989), Sales Effectiveness Training (1993), and Making The Patient Your Partner (1995).
It is my strong belief that an in-depth analysis of the practice of disciplining children at home and in the schools is long overdue. Any idea so universally accepted and so rarely questioned deserves to be evaluated. As an avowed person-centered therapist, student-centered teacher, and group-centered leader, I bring strong biases to this analysis. These are tempered, however, by the findings from the many pertinent research studies I have discovered and by a quarter of a century of teaching parents and teachers viable alternatives to discipline-effective non-power methods. Some of these methods are rooted in the person-centered philosophy so ably championed by Carl Rogers-methods that grant children a lot of freedom but freedom within limits, methods that promote self-discipline and self-responsibility, methods that foster motivation, creativity, and emotional health.
One of my first discoveries was that people writing about discipline were not using the same definitions of certain words they were commonly employing. This made for muddy waters and widespread misunderstanding, to say the least.
Take the word discipline itself. As a noun, the definition of which is "behavior and order in accord with rules or regulations," discipline provokes no controversy. Everybody appears to be in favor of discipline in the classroom or good discipline of a basketball team. The noun conjures up order, organization, cooperation, following rules and policies, and consideration for the rights of others.
The verb, "to discipline," has two quite different meanings. The first is "to train by instruction and exercise; to drill, edify, enlighten." This variety of discipline, too, seldom causes arguments. However, the second meaning of the verb, "to discipline," is what makes hot and heavy controversy. Here are some synonyms for the second kind of discipline, which is a controlling-restricting-chastising-punishing type of action:
correct, direct, keep in line, regulate, restrain, check, curb, contain, arrest, govern, oversee, manage, harness, birdie, rein in, leash, muzzle, restrict, constrain, confine, inhibit, chastise, reprimand, reprove, rebuke, criticize, make an example of, punish, castigate, penalize.
Clearly, the teach-train-inform kind of disciplining is an effort to influence children, while the second kind of disciplining is an attempt to control them. Most teachers and parents want nothing more strongly than the ability to influence youngsters, but in their zeal to do so, fall into the trap of using control methods-imposing limits, making rules, sending commands, coercing, punishing, or threatening punishment. Control methods don't really influence children to choose particular ways of behaving, they merely coerce or compel them to do so.
We must also recognize two radically different kinds of the control type of discipline: externally imposed or internally imposed, other-imposed or self-imposed, discipline by others or self-discipline. I didn't find anyone against self-discipline, although most of the dare-to-discipline advocates fail to mention it. There is controversy, however, and it's quite widespread, over what is the best way to foster self-discipline in children and youth-a conflict over the "means" to achieve the agreed upon and valued "ends"-namely, self-disciplined children. Most teachers and parents, I suspect, take the position that children "internalize" adult-imposed discipline, hoping it will be eventually transformed into self-discipline, a theory championed by Freud and by most psychologists who advocate disciplining to control children. Seldom did I find anyone challenging this traditional belief, as I shall do later.
Another source of semantic confusion comes from the term authority. Everybody who writes about discipline uses this word, but few authors recognize the existence of the various meanings the term has. First, there is the authority derived from a person's special expertise: "He is an authority on corporate law," "He speaks with authority." This is often referred to as earned authority. I've adopted the convention of labeling it Authority "E" - for expertise.
Second, there is the authority derived from the job (or role) a person occupies in life. Airline pilots ask passengers to fasten seat belts, and they usually comply; a committee chairperson is given the authority to open and close its meetings and to guide and direct what goes on in between. I've termed this kind of authority Authority "J" - for job.
A third kind of authority is derived from understandings, agreements, rules and contracts people make in their relationships with others. I agree to drive my daughter to the auto repair shop; in our family we have an understanding (policy) that we knock before entering another's bedroom; we have agreements as to who does each and every one of many jobs in our house. I call this Authority "C" - for contract.
Finally, there is the authority derived from possessing power over another-power to control, dominate, coerce, bend one's will, and so on. Call this Authority "P" - for power. This type of authority is what people mean when they talk about "obedience to authority," "exercising your authority," "a breakdown of authority," "rebelling against authority." Understandably, it is the authority many teachers believe they need to discipline (control) children at school.
I found countless examples of cloudy thinking due to failure to recognize the difference among these four kinds of authority. Most frequent was the common assertion that teachers or parents are justified in using their authority (Authority "P") to discipline youngsters because kids need and want the adult's superior wisdom and knowledge. Wisdom and knowledge obviously are Authority "E," not Authority "P." Another common rationalization I often found in the dare-to-discipline books is that power-based authority (Authority "P") is justified because the word discipline was derived from the root word disciple, meaning a learner. A perceptive reader would see through this deception, recognizing that you use Authority "E" to teach and instruct disciples, not Authority "P."
I also discovered that dare-to-discipline advocates try to make using Authority "P" sound less authoritarian and coercive than it is by using euphemisms for this type of authority. These are nice-sounding terms interchangeable with authority-such as the "leadership" of teachers and parents, "benign" authority, the "loving leadership" of one's parents, "guidance," or "being authoritative."
Even when using the Bible to justify adults' punishing children (Authority "P"), James Dobson, perhaps the most widely known dare-to-discipline advocate, confuses two kinds of authority. He first cites this scriptural admonition, "Children obey your parents in all things, for this is well-pleasing unto the Lord." Then he cites another passage (Ephesians 6:4) to further justify parents using authority, but this second scriptural definition of discipline involves giving children suggestions and advice, which is clearly Authority "E":
"Suggestions and godly advice," as I see it, are ways of instructing or teaching (Authority "E") and not demanding obedience (Authority "P"). One might assume, as I did, that dare-to-discipline defenders at some deeper level actually disapprove of disciplining children. Why else would they need to use so many euphemisms and Biblical passages to justify using their power? And one might guess that many disciplinarians feel guilty about using their power over persons smaller than they are ("This hurts me worse than it does you").
To control children, teachers and parents obviously need some kind of power. What is it and how does it work? Power to control another (not influence another) is derived from possessing the means to satisfy some need of the other person or to deprive the other of satisfying some need. To use the terminology of psychologists, power to control others comes from employing rewards and/or punishments. In theory, when behavior that the controller wants is rewarded, it strengthens or reinforces that behavior (increases the probability of the behavior recurring); and when behavior that the controller does not want is punished, it weakens that behavior (decreases the probability of the behavior recurring).
In practice, however, rewards and punishments don't always produce the results desired by the controller. Parents and teachers seldom can ensure the existence of certain conditions that are necessary for rewards and punishment to work effectively. Let me explain. For rewards to work (1) the child must be kept completely dependent on the controller to provide the rewards (be prevented from obtaining the rewards himself or herself), (2) the rewards selected by the controller must be needed strongly enough by the child, and (3) the rewards must immediately follow the desired behavior.
For punishment to work (1) the child must be prevented from escaping the punishment, (2) the punishment must be severe enough to be aversive, (3) the punishment must be administered without delay right after the unacceptable behavior occurs, and (4) the child must be kept in a state of fear of the controller's punishment.
With very young children, these conditions may occasionally be met, but with children over 8 or 10 years of age, it becomes almost impossible to meet some or all of these conditions.
Another severe limitation of rewards and punishment is the fact that both parents and teachers gradually run out of both effective rewards and effective punishments as their children grow older and move into the teen ages. This is one of the principal reasons why the adolescent years bring on so much storm and stress for families and schoolteachers. Having relied so heavily on controlling children with power, adults haven't learned methods of influencing them without it, so when their supply of power runs low when the adolescent years are reached, they are literally left impotent.
In fact, I have observed a common scenario both in families and in schools. When children are very young, most adults start using rewards to control them. When they see mounting evidence of the failure of rewards to work, they begin to administer punishment, usually in a mild form. When mild punishment fails to deter unacceptable behavior, as it most often does, then they resort to more severe punishments (harder beatings, more severe deprivations). But at the same time the children are growing older and bigger, and the adults run out of severe punishments. Or the kids learn how to avoid it by lying or escaping from it or by running away. It's then that many parents, recognizing their impotence, give up completely trying to control, a posture incorrectly perceived as "permissiveness," when in fact it would more accurately be called "helplessness." It's ironic that many so-called permissive parents are actually autocratic parents who have lost all their former power to control their youngsters.
Punishing children is endemic in the United States. Evidence shows that more than 90% of American parents hit toddlers and most continue to hit their children for years (Straus, et al., 1997). In a 1994 USA Today/CNN Gallup Poll, 67% of a national sample of American adults agreed that "It is sometimes necessary to discipline a child with a good hard spanking." In schools, the frequency of corporal punishment has been decreasing steadily as more and more states have enacted laws prohibiting corporal punishment, yet the practice is still prevalent. Schools are now the only public institution in the U.S. where corporal punishment is still legal. It is no longer permitted in the military, in prison or in mental hospitals.
We can only guess how many parents and teachers employ other kinds of punishment-for example, deprivations, extra work, confinement, verbal abuse, the silent treatment, and staying after school. No doubt in my mind, close to 100% of teachers and parents regularly employ some form of punishment to control youngsters despite the proven deficiencies and dangers of punishment. Here are some of the principal ones:
ALTERNATIVES TO DISCIPLINING CHILDREN
Although the philosophy and practice of trying to control children by administering rewards and punishments is nearly universal in both families and schools, promising alternatives to this ineffective method do exist, and pockets of innovation and change can be found, if one looks diligently enough.
INVOLVEMENT OF CHILDREN IN RULE-SETTING
It is a well-established principle that people are more motivated to comply with rules or limits if they have been given the opportunity to participate in determining what they should be.
For over quarter of a century, in my Parent Effectiveness Training (1962) and Teacher Effectiveness Training courses (1974), our instructors have been advising parents and teachers to avoid making rules unilaterally. Via tape-recorded examples, demonstrations, and role-playing, we teach methods for involving children in the process of determining the policies and rules they will be expected to follow. Among such family policies and rules are those covering bedtime, TV usage, household chores, storage of playthings, use of the telephone, allowances, privacy, homework, and any other activity that has the potential for generating problems or conflicts. Over a million parents have been exposed to this new way of determining family rules. Similarly, in Teacher Effectiveness Training (T.E.T.) we offer the same methodology for involving a class of students in the process of classroom rule-setting. I am grateful to Norma Randolph and William Howe, then working at the Cupertino, California school district, for convincing me years ago that even first-graders are capable of assuming responsibility for participating with their teachers in setting rules. It was a common practice for children in the lower elementary grades in that district to use posted "activity cards," which helped them manage their own classroom behavior and remove the teacher as the major controller (Randolph & Howe, 1966). Here are examples of these "reminder" cards:
Some students, when tempted to ignore a classroom rule they had helped set, rose out of their seats, walked up to the front where the cards were posted, and touched the appropriate card as a reminder of the rules.
Another non-controlling method taught in the P.E.T. and T.E.T. is sending "I-messages." Typically, teachers and parents confront children with "You-Messages," those containing heavy loads of blame, judgment, criticism, each of which provokes resistance and lowers the child's self-esteem:
In P.E.T. and T.E.T. we provide a variety of experiences for learning and practicing non-blameful "I-messages" as the means for telling the child exactly why his or her behavior is unacceptable to the adult:
I-messages are actually "appeals for help," which partially accounts for their superior effectiveness in influencing children to change their behavior. In addition, they place full responsibility on the child for initiating the change, are less likely than You-messages to injure the relationship, and do not damage self-esteem. A teacher reported this incident shortly after taking the T.E.T. course:
I was reluctant to try an I-message with the kids I have. They are so hard to manage. Finally, I got up my courage and sent a strong I-message to a group of children who were making a mess with water paints in the back of the room by the sink. I said, "When you mix paints and spill them all over the sink and table, I have to scrub up later or get yelled at by the custodian. I'm sick of cleaning up after you, and I feel helpless to prevent it from happening." I just stopped then and waited to see what they would do. I really expected them to laugh at me and take that "I don't care" attitude they've had all year. But they didn't. They stood there looking at me for a minute like they were amazed to find out I was upset. And then one of them said, "Come on, let's clean it up." I was floored. You know, they haven't turned into models of perfection, but they now clean up the sink and tables every day whether they've spilled paint on them or not.
Baumrind (1971) found that nursery school children who rated high in self-control and self-discipline had parents who refrained from punitive messages or punishments and instead made extensive use of reasoning and what she termed "cognitive structuring." This academic-sounding term turns out to be our I-message-telling children the negative effects of their behavior on others. Baumrind explains that these messages help children internalize the consequences of their behavior and develop conscience or inner control-what I call self-discipline as opposed to externally administered discipline.
To influence infants and toddlers, however, parents and teachers obviously must assume a more active role and employ nonverbal (behavioral) methods. When very young children whine or pester or throw their food on the floor or dawdle or make messes, adults have available a variety of such nonverbal methods:
Today, we are seeing a quiet revolution in the way many companies are being managed. This new leadership style is called "participative management," because it relies on extensive employee involvement in making decisions and solving problems related to the workplace environment, the design of products, the methods of production, quality improvement, cost control, and the like.
More and more U.S. companies are instituting some form of participative management. Some have trained their managers and supervisors with our course, Leader Effectiveness Training, (L.E.T.). The benefits of this more democratic style of leadership can be quite remarkable: increases in employee productivity have jumped 100%, grievances have fallen from 3,000 per year to 15, absenteeism has been cut in half, 80% decrease in products rejected because of poor quality (Simmons & Mares, 1983).
Also, we have been witnessing a growing recognition of the importance of increasing student participation in order to improve learning motivation and decrease discipline problems among teachers, school administrators and teacher educators.
Urich and Batchelder (1979) describe how an urban school drastically changed its social climate by increasing student involvement in tackling such important problems as tardiness, absenteeism, apathy, and low achievement. The students worked with teachers and administrators to come up with improvements in each of the problem areas.
In other schools, students have been given the opportunity to monitor their own academic progress and identify areas of needed improvement. In one study, such students were found to make significant gains in study habits and achievement (McLaughlin, 1984).
Some schools have allowed students to participate in academic goal getting and in designing their own tailor-made high school courses (Burrows, 1973). Other schools have involved students in cooperative projects with peer workgroups, resulting in enhanced academic and social skills (Johnson & Johnson, 1975).
Students also have been given responsibility for correcting unproductive behavior of their peers (D uke, 1980), for sharing their opinions concerning the quality of their teachers' instructional skills and teacher-student relationships (Jones & Jones, 1981). Student participation has been extended into some of the schoolwide administrative issues, such as school discipline, school climate, textbook adoptions, new curricula, budget-cutting, and energy savings (Aschuler, 1980).
Renowned psychiatrist William Glasser, author of the bestseller Schools Without Failure (1961), prescribed a challenging remedy for disciplinary problems in our schools in his book, Control Theory in the Classroom (1986). Students are organized into teams of two to five students made up of low, medium, and high achievers. The high achievers help the lower ones, team members are urged to depend a great deal on themselves and their own creativity, they choose how to offer the teacher evidence of how much they have learned, and each student gets the team score.
The superiority of such cooperative learning efforts over the traditional competitive student-student relationships has been conclusively established in a comprehensive review of 122 studies, published from 1924 to 1980. The results were remarkable: 65 studies found that cooperation produces higher achievement than competition, only 8 found the reverse; cooperation promoted higher achievement than independent work in 108 studies, only 6 found the reverse (Johnson, Maruyama, Johnson, Nelson, & Skon, 1981).
In a study of 18 "alternative high schools" in California, where there were personalized teacher-student relations, student participation in school governance, and a non-authoritarian rule structure, the researchers found that both teachers and students reported fewer and less serious disciplinary behavior problems than in the conventional high schools with minutely defined adult-made rules and rigid ways of dealing with infractions (Duke & Perry, 1978).
When children experience some form of deprivation or unmet needs, they often react by behaving in disruptive or non-cooperative ways-both in their families and at school. Acting-up children are usually troubled children-youngsters carrying around a lot of frustration, disappointment, resentment, or anger. And troubled children also make poor learners. Consequently, it seems obvious that both discipline problems and low achievement could be reduced in schools if teachers could be taught how to be more effective as helping agents or counselors. This is precisely one of the principal objectives in the T.E.T. course.
I naturally chose the client-centered methodology of counseling as the model to be taught in both T.E.T. and P.E.T., having been trained by Carl Rogers and having many years in private practice as a client-centered therapist. Our training has three principal objectives: (1) to show teachers and parents how their habitual ways of responding when children share their problems can act as communication-blockers and convey nonacceptance. We call these non-facilitative messages the "Twelve Roadblocks"-ordering, warning, moralizing (shoulds and oughts), giving solutions, teaching, evaluating negatively, evaluating positively, ridiculing, psychoanalyzing, reassuring (consoling), probing, and kidding (diverting); (2) to help teachers and parents reach a reasonable level of competence in responding to children with Active Listening, which conveys acceptance and shows accurate understanding; (3) to influence parents and teachers to have more trust in children's ability to solve problems themselves.
By and large, I'm convinced that we have succeeded rather well in accomplishing these objectives. Considerable evidence of this can be found in some of the research studies that have evaluated the effects of P.E.T. and T.E.T. We have located over sixty separate studies, many of which unfortunately have flawed designs or inadequate statistical procedures. Robert Cedar at Boston University took twenty-six of the more carefully designed of these studies and included them in a meta-analysis, a statistical technique for combining and analyzing the findings from many different studies. The results of his meta-analysis were as follows:
Cedar (1985) concluded: "Most of Gordon's claims were (with qualifications) substantiated."
There is also a wealth of "hard data" showing conclusively that the same facilitative skills we teach in T.E.T. greatly help teachers better achieve even the traditional and commonly accepted goals of our schools-such as, scholastic achievement, good attendance, creative thinking, and high motivation for learning. In one study (Aspy & Roebuck, 1977), involving 600 teachers and 10,000 students (from kindergarten to grade 12), the students whose teachers were trained in the skills of empathic understanding, acceptance, respect, and positive regard for students as persons were compared with students whose teachers were not trained. The students of the trained teachers were found to:
Another study showed a significant reduction of disruptive behaviors as a result of teachers being trained in facilitative skills. Roebuck measured the teachers' empathic understanding, respect for students, and the degree of student involvement provided by the teachers. Her findings: more disruptive behavior in classes whose teachers were low in empathic understanding, respect, accepting students' ideas, and inviting students' thoughts and opinions (Roebuck, 1980).
Under the leadership and supervision of two German social scientists, Reinhard and Anne-Marie Tausch, a large number of doctoral dissertations and masters' theses produced evaluations of the effects of teachers' facilitative skills on student effectiveness. Here is a clear and beautifully worded summary of the findings:
In all of the school studies, empathic understanding, genuineness, warm respect, and non-directive activities proved to significantly facilitate the quality of the pupils' intellectual contributions during the lesson, their spontaneity, their independence and initiative, their positive feelings during the lesson, and their positive perception of the teacher. If we want to diminish stress, aversion, and impairment of physical and emotional health in schools and at the same time facilitate the development of personality and the quality of intellectual performance, then we will need a different kind of teacher than we seem to produce at present. Teachers are needed who can create in their classes an atmosphere in which there is empathic understanding, pupils receive warmth and respect, genuineness is encouraged, and the teacher can be facilitative in non-directive ways. (Tausch & Tausch, 1980, pp. 217-218)
Although getting youngsters to participate in mutual rule-setting significantly prevents a lot of adult-child conflicts in families and in classrooms, conflicts will always arise for which no rules have been previously established. Parents and teachers have to deal constructively with these unexpected situations or else their relationships will suffer. Most teachers and parents, with few exceptions, are locked into "either-or" thinking about resolving conflicts with children: They are either strict or lenient, either tough or easy, either authoritarian or permissive, either their solution in the conflict prevails or the youngster's solution prevails. In our classes we show how both of these "either-or" approaches to conflict resolution are win-lose methods-either the adult wins and the child loses or the child wins and the adult loses.
A father shows this either-or thinking when he describes the power struggle in the parents' relationships with their children in this excerpt from a recorded interview:
You have to start early letting them know who's boss. Otherwise they'll take advantage of you and dominate you. That's the trouble with my wife-she always ends up letting the kids win all the battles. She gives in all the time and the kids know it.
Children, too, see their conflicts with adults as win-lose power struggles. Cathy, a bright 15-year-old, expressed this clearly in a recorded interview:
What's the use of arguing? They always win. I know that before we ever get into an argument. They're always going to get their way. After all, they are the parents. They always know they're right. So, now I just don't get into arguments. I walk away and don't talk to them. Course it bugs them when I do that, but I don't care.
In P.E.T. and T.E.T. we teach parents and teachers how to resolve conflicts with an alternative method called the No-Lose Method (or the Win-Win Method), in which both the adult and the child participate in a process of six separate steps:
Readers may recognize that these six steps are similar to John Dewey's six steps for effective individual problem solving. We have found they work equally as well as steps for effective resolution of conflicts between individuals.
The No-Lose Method of resolving conflicts requires a firm commitment to an entirely different posture from that assumed in the traditional win-lose methods. The parent or teacher conveys this message to the child:
We have a conflict-a problem to be solved. I don't want to use power to win at the expense of your losing. But I don't want to give in and let you win at the expense of my losing. So let's put our heads together and search for a solution we can both accept.
The No-Lose Method derives its influence from Authority "C," the authority derived from people having made a mutual commitment to an agreed upon solution.
Despite the universal use of rewards and punishment in families and schools, I have found abundant evidence of the ineffectiveness of both as a method of control. In addition, punitive discipline itself has been shown to be deleterious to the physical and mental health of children.
Since the early 1960s I have been deeply involved in offering training to parents and teachers in non-power and non-controlling methods, which I firmly believe are far more effective than discipline in influencing children to be cooperative, considerate, responsible, and, above all, self-disciplined. I have briefly described these methods, documenting their positive effects on children's mental health.
These non-power methods add up to a new and far more effective model of parenting and teaching. By giving up using power, parents and teachers will foster self-disciplined children. By relating to children democratically and refusing to be either dictators or doormats, parents and teachers will increase children's compliance with rules through involving them in the process of making the rules. By helping youngsters find their own solutions to problems, parents and teachers will foster more independence, more control over their own destiny, and higher self-esteem. By involving children in their own learning process and in the process of governing their classrooms and schools, teachers will make schooling far more interesting, prevent disciplinary problems, and foster higher achievement motivation.
And by making a commitment to resolve all conflicts with children so nobody loses, parents and teachers will equip children with the skills to become a new species of world citizen-persons who will eschew the use of violence in dealing with conflicts between individuals, between groups, between nations.
No one has expressed more clearly how power-based methods create psychopathology than Abraham Maslow (1970):
Let people realize clearly that every time they threaten someone or humiliate or hurt unnecessarily or dominate or reject another human being they become forces for the creation of psychopathology, even if these be small forces. Let them recognize that every man who is kind, helpful, decent, psychologically democratic, affectionate, and warm is a psychotherapist's force even though a small one.
All of us working in the field of human relations owe a debt of gratitude to Carl Rogers for his development of an effective method of counseling and psychotherapy, rooted in a basic trust of the client's capacity to find constructive solutions to his or her problems. And all of us have profited from the theory growing out of Carl's experiences as a client-centered therapist-particularly his "necessary and sufficient conditions" for facilitating therapeutic change or helping another person function more effectively.
Rogers' important contributions became the basic core of my Effectiveness Training programs-the starting point for the later development of my own model of helping relationships. While Rogers developed his list of characteristics of a helping relationship principally from his experiences as a professional helping agent, my model emerged in the context of my attempt to teach lay people how to be more effective as managers, parents, or teachers. In the position of being professional therapists, we seldom get into serious conflict with our clients; we put aside our own needs (and problems) so we can devote nearly full attention to helping our clients meet their needs and solve their problems; communication is predominantly one-way from client to therapist; we don't live with our clients, or work with them; and we are not in a dependent (or interdependent) relationship with our clients as we are, for example, in the manager-worker relationship.
Consequently, for me to teach parents how to have better relationships with their children, managers with their workers, or teachers with their students, I found it necessary to offer them additional skills and methodologies, which seldom are required in the counselor-client relationship-for example, modifying the environment (enriching, limiting, childproofing), sending confrontive I-messages, mutual rule-setting, using the No-Lose Method of conflict resolution, and democratic governing facilitating subject-matter classroom discussions.
If I were called upon to find a convenient way to describe my model for effective relationships of the kind we deal with in our training programs, the word democracy first comes to mind. I believe we have been teaching parents, teachers, managers, and spouses how to create and maintain democratic relationships-relationships in which I help you meet your needs and you help me meet mine, relationships that are synergistic (separate persons working cooperatively together with greater total beneficial effects than the sum of their individual effects), and relationships that are equalitarian.
I happen to believe that relationships that are democratic will necessarily be therapeutic, and the more democratic, the more therapeutic. Carl Rogers knew this from his personal experience and he expressed it in a variety of ways:
My influence has always been increased when I have shared my power of authority. (1977) By refusing to coerce or direct, I think I have stimulated learning, creativity, and self-direction. These are some of the products in which I am most interested. (1977) Where control is shared, where facilitative conditions are present, it has been demonstrated that vital, sound, enriching relationships occur. (1977)
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